Transgender Woman Says CVS Refused To Fill Her Hormone Prescription

CVS drug store parking lot

CVS drug store parking lot

A transgender woman in Arizona was refused her hormone treatment medication by a CVS pharmacist.

"On a recent day in April, I left my doctor's office elated". I handed over the three prescriptions that my doctor, who specializes in hormone therapy, had just given me. "I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be".

In her essay, Hall explained why she didn't want to engage with the pharmacist.

Although Hall acknowledged that CVS had received a flawless score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statementshe said "measures should be in place to ensure no other customer is humiliated like I was".

But the pharmacist, who has not been identified, refused to fill the prescription did not give a reason why and instead questioned who and why gave Hill the prescription, Hill said. The office called the CVS for Hall to get the prescription filled but again the pharmacist refused.

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CVS released a statement, apologizing for the incident. The chain said the pharmacist's action "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

After Arteaga complained to the pharmacy board about a Walgreens pharmacist denying her a miscarriage-related prescription because of personal beliefs, the agency began an investigation. In a June statement, Walgreens said pharmacists are allowed to not fill a prescription based on moral objections but they must give it to another pharmacist to fill.

According to the ACLU, Hall said Friday that she had spoken with a CVS representative, who also apologized on behalf of the company, and appreciated the company for taking "her experience seriously".

Additionally, Hall also wrote that she is one of the lucky ones, explaining that, unlike some other transgender individuals, she has a great support system and left the encounter physically terms of her support system and how that encounter might have played out for someone else.

It marked her first round of hormone therapy.

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Hall ended up getting her prescription at another pharmacy.

According to Hall, she tried repeatedly to reach CVS' corporate complaint line, but no one apologized or addressed the incident. "I felt like the pharmacist was trying to out me as transgender in front of strangers", she said.

Arteaga's doctor had ordered the drugs to terminate a pregnancy that she wanted very much after the fetus was found without a heartbeat.

She claims the pharmacist loudly questioned her in front of other customers and rejected her and her doctor's requests to transfer the prescription to another location.

Employees are required, however, to have another pharmacist or manager handle the prescription so that the patient's needs are met "in a timely manner".

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It was unclear late Thursday whether CVS has a similar policy. "Is there a company policy that he refused to follow?" said Gibson. So, she was unable to take it to another pharmacy.

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